• info@arbecollective.com

Returns & Delivery

DELIVERY

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends.

Please be aware if we are experiencing a high volume of orders, shipments may have minor delays. If there is a significant delay of the delivery of your order, you will be contacted via e-mail or telephone. For more information of where your personal information will be used please visit our Privacy Policy.

All item(s) purchased from the website will arrive according to which postage option is chosen during the purchase of the item:

UK & Ireland (3-5 Days)
Europe (5-7 Days)
Worldwide (7-10 Days)

RETURNS & EXCHANGES

Our goal is for you to be 100% satisfied with your purchase from WWW.ARBECOLLECTIVE.COM If for any reason you are not satisfied we would be happy to assist you. Please email: info@arbecollective.com

Please note: We do not accept returns for ARBE product not purchased from WWW.ARBECOLLECTIVE.COM

RETURNS

Item(s) purchased from WWW.ARBECOLLECTIVE.COM must be returned at the customers expense in new, unused condition with original tags still attached, within 14 days of receiving the shipment, in order to receive a refund. To return an item(s) for a refund just send it to the address below accompanied with an email explaining the reason why the item(s) is being returned. A refund will be issued in the original form of payment within 2-3 business days from when the return is received. Please note that we can not refund the original shipping charge with the exception of faulty or incorrectly shipped items. Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. Returns should be shipped via insured traceable mail in a secure package to the following address:

33 Fairfield Road
Bow
London
E3 2QA

EXCHANGES

We do not exchange products. If you purchased an item from WWW.ARBECOLLECTIVE.COM and would like a different colour, size or style, a new order will need to be placed. A refund will then be issued for the original item(s) within 1-2 business days of receipt.

SALE ITEMS

Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive a returned sale or discounted item, we will either refuse the delivery or return it at the customers expense. No refund will be issued.